InPost: Powering the Future of E-commerce Delivery Across Europe
InPost has firmly established itself as a leading e-commerce enablement platform in Poland while rapidly expanding its footprint across Europe.
Through technological innovation, network density and strategic acquisitions, InPost is redefining how parcels move from retailers to consumers.
Convenience at the Centre of E-commerce Delivery
In an increasingly competitive e-commerce landscape, speed, convenience and efficiency have become the defining factors of success.
At the forefront of this transformation is InPost, a company using automated parcel machines, digital infrastructure and dense delivery networks to reshape out-of-home parcel delivery across Europe.
Dominance in Poland: A Market Built on Scale and Convenience
Poland remains the cornerstone of InPost’s operations, where the company continues to lead the market with strong growth metrics and a deeply embedded consumer presence.
In 2023 alone, InPost handled 508.4 million parcels, a 20% increase year-on-year, highlighting the strength of its infrastructure and demand for its services.
A defining feature of this growth is the continued shift toward Automated Parcel Machines. Of the total parcels handled, 493.3 million were delivered via APMs, while to-door deliveries also rose to 96.2 million.
InPost’s success is built around convenience: dense networks, easy access, digital tools and delivery options that fit around the consumer.
Supplier Feature: InPostThe Flywheel Effect
Central to InPost’s success is the “flywheel effect”, where increased network density drives higher usage, which in turn justifies further expansion.
In 2023, the company increased its APM network by 14% and expanded compartment capacity by 12%, ensuring it could meet rising demand without compromising service levels.
Network Density
More machines and compartments improve accessibility and make out-of-home delivery more convenient.
Consumer Adoption
Nearly 18 million users in Poland now rely on InPost’s APM network.
Digital Engagement
Almost 13 million mobile app users support a strong digital and physical delivery ecosystem.
Retailer Scale
More than 52,000 retailer partners reinforce InPost’s commercial strength and market position.
Mondial Relay: Accelerating European Ambitions
The acquisition of Mondial Relay in July 2021 marked a pivotal moment in InPost’s European expansion strategy.
The integration has delivered gains in earnings and cash flow while significantly advancing the company’s ambition to become Europe’s leading out-of-home delivery solution.
In 2023, Mondial Relay handled 239.9 million parcels, underlining its importance within the Group’s broader operations.
Expanding the Out-of-Home Delivery Model
Expansion through Mondial Relay has been particularly aggressive, with over 2,700 new APMs installed during the year, bringing the total to more than 5,300 machines across six markets.
These installations are not merely about scale. They are about enhancing customer experience by offering secure, flexible and convenient delivery options.
By complementing and, in many cases, outperforming traditional Pick-Up Drop-Off networks, InPost is strengthening its position across Europe.
By combining an integrated merchant ecosystem with advanced technology, InPost is positioned to drive further parcel volume growth and improve operational performance.
European e-commerce deliveryInternational Growth: From Emerging Presence to Market Leadership
Beyond its core markets, InPost’s international operations are rapidly gaining momentum, with standout performances across the UK, Italy and the Iberian Peninsula.
The UK represents a major milestone, achieving profitability for the first time in Q3 2023 with positive adjusted EBITDA. This breakthrough underscores the scalability of the InPost model.
The company also secured its position as the UK’s number one APM network, with over 6,400 machines deployed by year-end.
Growth Across the UK, Italy and Iberia
Parcel volumes in the UK surged to 46.5 million in 2023, representing 127% year-on-year growth.
Italy also delivered exceptional results, with parcel volumes reaching 16 million, almost six times higher than the previous year.
Spain and Portugal have emerged as strong growth markets, supported by nearly 700 APMs and more than 8,000 PUDO points across the Iberian region.
A Platform Built for the Future
InPost’s success lies in its ability to combine physical infrastructure with digital innovation, creating a seamless delivery ecosystem that meets the evolving expectations of modern consumers.
Its aggressive expansion strategy, operational efficiency and strong market positioning ensure that it remains at the forefront of e-commerce logistics.
As demand for faster, more flexible delivery solutions continues to grow, InPost is not just keeping pace. It is setting the standard.
Powering the Future of E-commerce Delivery
InPost’s growing European network demonstrates how convenience, technology and scale are reshaping parcel delivery for retailers and consumers alike.
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